Consultancy solutions
Business Continuity, Risk Management
Business Continuity Management
Implementation, optimisation, audit
Business Continuity is a fundamental element in ensuring the operational resilience of any organisation. We support companies in all sectors in the design and implementation of Business Continuity Management Systems (BCMS) that are fully compliant with international standards, in particular ISO 22301, and DRI International best practices. Our approach integrates analysis, methodology and operational support, enabling the development of a system that is truly effective and not merely formal.
In addition to designing the BCMS, we prepare operational plans and procedures that clearly describe how the organisation should react, coordinate and recover critical activities in the event of an interruption. This includes emergency response plans, continuity plans for processes and functions, ICT and disaster recovery plans, as well as escalation, communication and personnel management models. Each document is tailored to the customer’s operational reality to ensure applicability and practicality.
The work is completed by defining decision-making models, roles and responsibilities, governance mechanisms and reporting tools necessary to support continuity over time. We support the client in setting up a crisis committee, defining performance metrics, testing and validation activities, and establishing continuous improvement cycles. The goal is to provide a mature, manageable BCMS that is fully integrated into business processes.
Business Impact Analysis
Design, implementation, updating
Business Impact Analysis (BIA) is the essential starting point for any resilience and business continuity programme. Using a structured and internationally recognised methodology, we support organisations in identifying critical processes, internal and external dependencies, and the potential impacts of a disruption. BIA provides an understanding of which activities need to be recovered first, within what timeframe and with what resources, providing a clear and shared view of business priorities.
Our approach combines interviews, workshops and document analysis, allowing us to gather detailed information and transform it into concrete, easily usable results. We analyse financial, legal, reputational, operational and security impacts, defining recovery objectives (RTO, RPO, MAO) and the minimum operational requirements necessary to resume activities effectively for each process. The methodology follows the guidelines of the ISO 22317 standard, ensuring rigour, consistency and comparability of the data collected.
At the end of the project, we provide clear, structured and immediately applicable reports, which include criticality maps, priority matrices, fundamental dependencies and operational recommendations. We also support the client in validating and presenting the results to management, facilitating the decision-making process and the definition of the most appropriate continuity strategies. The BIA thus becomes a governance tool, not just a compliance requirement, capable of guiding truly effective investments, organisational choices and continuity plans.
Crisis Management & Incident Response Planning
Planning, readiness, training & testing
We design and develop clear, operational and easily activated crisis and incident response plans, which include the definition of communication chains, roles and responsibilities, escalation levels, event assessment procedures and the decision-making tools needed to manage high-impact situations. The procedures are customised based on the specific needs of the client—whether they involve ICT incidents, physical security, supply chain issues, operational emergencies or reputational events—and ensure a consistent and replicable approach.
The service is complemented by training, simulation and testing activities, which are essential for verifying the actual effectiveness of the model. Through tabletop exercises, practical drills and coaching sessions aimed at the Crisis Team and management, we help the organisation consolidate skills, improve decision-making capabilities under pressure and refine internal and external coordination mechanisms. The goal is to build a mature crisis management system capable of reducing the impact of the event, protecting people and safeguarding business continuity.